How do I submit a part enquiry?
Our Product Pages – Simply search for the part number you require in our search bar, and it will take you straight to the product page. You can then fill out a simple enquiry form to swiftly receive a comprehensive quote.
Call Us – Speak directly to a dedicated Account Manager who will be able to answer any questions you have and provide you with a quote within minutes.
Chat – If you would prefer to chat to us online, then you can use the handy live chat icon located in the bottom left hand corner of our website to speak directly with one of our experienced team.
How long is my quote valid for?
Quotes are valid for 30 days from the day the quote is received unless stated otherwise at the time of quotation.
Why can't I see a price for a part?
Alongside new and reconditioned units we also specialise in the sale of obsolete and hard to find industrial automation parts which tend to have a fluctuating market value. These fluctuations can make it difficult for us to provide accurate daily prices for parts on our website. Therefore, in an effort to ensure that we always offer you the best and most accurate price available, our team will source and price your part on an enquiry-by-enquiry basis.
Are the parts fully tested?
All of the parts that we supply are fully tested and for extra peace of mind, all parts are sold with a standard 12-month return-to-base warranty; we also offer dedicated after sales support.
Do you provide warranty as standard?
We provide a full 12-month return-to-base warranty on all reconditioned, service exchange and new parts. So, if you have any problems within 12 months from the date of delivery, then you can contact our Customer Support Team who will be happy to help and explain what your next steps should be.
Should any product supplied by us fail within the first 14 days then we will replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.
If a problem occurs after the initial 14 days our standard warranty terms apply.
Do you offer global delivery?
Yes. We have local distribution centres located on all major continents allowing us to provide swift global delivery of parts to any corner of the world.
How long will it take for my part to arrive?
We understand the importance of speed in a critical breakdown situation so, wherever possible, we strive to dispatch parts on the same day as an order is placed. However, each case is dealt with on an individual basis and factors such as the condition of the part or where it is being sourced from, can affect the speed in which we can operate.
All details relating to the delivery timescale will be made very clear on your quotation.
What payment options and currencies do you accept?
To make your purchase as easy as possible we offer a variety of payment options including bank transfer, cheques, and PayPal. We also accept most major credit and debit cards including Visa, MasterCard and American Express.
We can accept payments in most major world currencies; however, we do prefer payments to be made in US dollar (USD), pound sterling (GBP) or euro (EUR), where possible. Payments made in other currencies may be subject to additional charges.
All transactions are handled securely by HSBC and HSBC Merchant Services.
Do you offer trade credit agreements?
Yes, we recognise that trade credit is an essential part of business and offer credit agreements on request, subject to status. For further details please get in touch.
Why should I consider sourcing a reconditioned part?
Sourcing a reconditioned part means that you can get a fully tested and warranty protected component for only a fraction of the price of a new unit. We can supply thousands of reconditioned parts, meaning that you don’t always have to pay out large sums of money in order to combat unplanned downtime.
How many parts do you stock?
We have an extensive stock base consisting of thousands of new, reconditioned, and obsolete automation parts including those from leading manufacturers such as Siemens, ABB, Schneider, Mitsubishi and more.
If you are unable to find what you are looking for then don’t panic. We work with a global network of specialist suppliers, meaning that we can produce a tailored quote for you, even if the part is not listed on our website.
Why can’t I see a picture of the part I want?
As the parts that we stock can be provided in a variety of conditions, such as new, refurbished, or obsolete, the part that you receive may not always perfectly reflect an image that you have seen on our website. Therefore, to avoid any confusion or discrepancies, we refrain from featuring images of parts on the website.
What is the Service Exchange program?
Our Service Exchange program gives our customers the chance to recycle their old units by exchanging it for an immediate replacement. To take advantage of this service, all you have to do is simply send us your broken part within seven days of receiving your new one.
Both economically and environmentally beneficial, the service helps you to decrease your carbon footprint, whilst also being highly cost effective.
What is your returns policy?
For any reason if you are unhappy with the part(s) you have received (subject to Terms and conditions) you can make use of our 7 day return-to-base policy for an exchange or full refund.
Who can I contact if something goes wrong?
Our experienced Customer Support Team are on hand to help with any problems or questions that you may have once you have placed an order.
The direct contact details for your Customer Support Executive can be found on the bottom of your order confirmation.
How can I cancel my order?
If you wish to cancel your order, you can contact your dedicated Customer Support Executive using the details found on the bottom of your order confirmation.
All order cancellations are subject to approval by Petrosa
